Terms & Conditions

1. Introduction

1.1 These Terms & Conditions govern the supply by us of any product ordered by you on the site. By agreeing to order a product, you agree to be legally bound by these Terms & Conditions.

These Terms of Service and the Discounted GroupBuy Pte. Ltd. Policies (as defined below) constitute a legally binding agreement (“Agreement”) between you and Discounted GroupBuy Pte. Ltd. (as defined below). The Agreement applies to your use of the Service provided by Discounted GroupBuy Pte. Ltd. If you do not agree to the Terms of Service, please do not use, or continue using the Platform (as defined below) or the Service.

Discounted GroupBuy Pte. Ltd. may amend the terms in the Agreement at any time. Such amendments shall be effective once they are posted on the Website or the Application. It is your responsibility to review the Terms of Service and Discounted GroupBuy Pte. Ltd. Policies regularly. Your continued use of the Service after any such amendments, whether reviewed by you, shall constitute your agreement to be bound by such amendments.

Discounted GroupBuy Pte. Ltd. is a COMPANY which provides an e-commerce online platform for consumers to purchase products in a group buy scheme from direct manufacturers/suppliers/services in a more economical and convenient way. Depending on the goods or services in question, the goods or services may be supplied by Discounted GroupBuy Pte. Ltd. or a merchant/partner. Where the goods/services are provided by a merchant/partner, Discounted GroupBuy Pte. Ltd. role is merely to link the consumer with such merchants/partners. Discounted GroupBuy Pte. Ltd. is not responsible for the acts and/or omissions of any merchant/partner. Merchants/Partners shall bear all liability in relation to such goods/services. Merchants/Partners are not, and shall not hold themselves out to be, an agent, employee, or staff of Discounted GroupBuy Pte. Ltd. and the product/service provided by a merchant/partner shall not be deemed to be provided by Discounted GroupBuy Pte. Ltd.

1.2 In this site:

a) “Account” means the account that you register for on the website;

b) “Acknowledgement” means our acknowledgement of your order by email;

c) “Breach of Duty” has the meaning given to it in clause 7.1(b);

d) “Working day” means a day which is neither a Saturday nor Sunday, nor a public holiday in Singapore; 

e) “Confirmation of order” means our email to you, in which we accept your order in accordance with clause 3.9; 

f) “Contract” means your order of product(s) which we accept in accordance with clause 3.9 below;

g) “Customer” means individual who places an order on the website;

h) “Liability” has the meaning given to it in clause 7.1(a);

i) “Order” means the order submitted by you to the website to purchase Product(s);

j) “You” means the Merchant/Partner and/or Customer as may be applicable who places an order;

k) “Discounted GroupBuy Pte. Ltd.” refer to “DGB”/“we”/“us”

m) References to “clauses” are clauses of these Terms & Conditions;

n) Words imparting the singular shall include the plural and vice versa. Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership;

o) References to “includes” or like words or expressions shall mean without limitation.

1.3 These Terms & Conditions are our copyrighted intellectual property. Used by third parties – even extracts for the commercial purposes of offering goods and/or services – is not permitted. Infringements may be subject to legal action.

2. Effect

2.1 These Terms & Conditions shall apply to all contracts made or to be made by us for the sale of products. Nothing stated here affects your statutory rights.

2.2 These Terms & Conditions shall prevail over any separate terms put forward by you. Any conditions that you submit in whatever form and at whatever time, whether in writing, by email or orally, are expressly waived and excluded.

2.3 No other terms or changes shall be binding unless agreed in writing signed by us.

3. How a contract is formed

3.1 When making an Order, you must register for an account on the website and follow the instructions on the website on how to make order and for making changes to your order before submitting it. 

3.2 Irrespective of any previous price you have seen or heard, once you select a product that you wish to order, you will then be shown or told (on the website) the charges you must pay including GST, if applicable, and any applicable delivery charges. Unless otherwise stipulated on the site, all charges are in SGD. Subject to clause 3.11 below, this is the total that you will pay for receipt of the ordered product.

3.3 You shall pay for the product in full at the time of ordering by supplying us with your credit/debit card details that are acceptable to us or by PayNow, PayLah, PayPal, which we require in order to process your order. DGB does not accept cash payment.

3.4 If you are asked for details of a payment card, you must be fully entitled to use that card. The card must have sufficient funds to cover the payment.

3.5 You undertake that all details provided to us for the purpose of purchasing the Product, are correct. We reserve the right to obtain validation of your payment details before providing you with the product.

3.6 You are responsible for reviewing the latest Terms & Conditions each time you submit your order.

3.7 Your order remains valid as an offer until we issue our confirmation of order 

3.8 We shall not be obliged to supply the product to you until we have accepted your order. Acknowledgement of your order by us is purely for information purposes and does not constitute the confirmation of order. In that acknowledgement, we may give you an order reference number and details of the product you have ordered. We may in our discretion refuse to accept an order from you for any reason, including unavailability of supplies.

3.9 A Contract shall be formed and we shall be legally bound to supply the product to you. Acceptance shall take place when we expressly accept your Order by email to you, in the form of a document called a “Confirmation of Order” (email confirmation). It shall be deemed to come into effect when it has been dispatched by us. Until the time when we accept your Order, we reserve the right to refuse to process your Order and we will refund any payment made by you.

3.10 If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact us at XXXXX  immediately. However, we cannot guarantee that we will be able to amend your Order.

3.11 We try to ensure that the price given to you is accurate. If the price for the Order changes before we accept your Order, we will contact you and seek confirmation that you wish to proceed at the amended price only during working days and hours.

3.12 A Contract will relate only to those Products whose dispatch we have confirmed in the Confirmation of Order. We are not obliged to supply any other Products which may have been part of your Order until we have sent a Confirmation of Order in relation to those Products.

3.13 You must only submit to us information which is accurate and not misleading and you must keep it up to date and inform us of changes.

3.14 “Merchant” or “Partner” means the independent parties (who do not belong to DGB) who provide the relevant products or services to Consumers through DGB’s platform.

3.15 “System Error” or “Interrupted Service” means should there occur any system error in the platform, DGB reserves the right to amend based on the right information/record and carry out changes without honouring the system fault that may be. DGB will not guarantee the continuous and uninterrupted availability and accessibility of the platform including service/platform maintenance and upgrade/update.

3.16 “Platform” means the Application, Software and any other platform, portal mobile app or website which DGB owns, operates or otherwise makes available to Consumers and/or Merchants/Partners for the purposes of or in connection with the Product and/or Service;

3.17 You acknowledge and agree that only one (1) account can be registered on one device, except as otherwise permitted by DGB.

3.18 You will not authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity.

3.19 You agree to notify us immediately of any unauthorized use of your account or any other breach of security. In the event that you fail to do so, you shall be liable for further purchases made using your account.

3.20  You agree that DGB will not be liable or responsible for any other breach of security if there is any.

3.21 When using the Service/Platform, you agree to comply with all laws applicable to you and/or your use of the Service/Platform. You will only use the Platform and Service for their intended and lawful purposes.

3.22 You agree to assist DGB with any internal or external investigations as may be required by DGB in complying with any prevailing laws or regulations in place.

3.23 You are aware that when requesting solutions by SMS or by using the Service or accessing the Platform, standard telecommunication charges will apply.

3.24 You agree to assume full responsibility and liability for all loss or damage suffered by yourself, DGB or any other party as a result of your breach of this Agreement.

4. Cancellation

4.1 We may cancel a contract if the product is not available for any reason. We will notify you and return any payment that you have made.

4.2 We will usually refund any money received from you using the same method used by you to pay for the product.

5. Cancellation by Customer (Non-Faulty Product)

We do not allow cancellation of orders by customers. Please review your order carefully before placing order, once orders are placed, we are not able to modify or cancel it. 

6. How it works and working principles

6.1 Every product/s discounted percentage may vary.

6.2 No cancellations or refunds will be allowed for Group Buy(s) unless i) Partner/Merchant ran out of product, ii) Partner/Merchant shutting down their business.

6.3 Each successful purchase will be issued with a receipt/invoice via Email as a confirmed purchase.

6.4 Every discounted deal will commence on the 1st day of the month and end on the last day of the month regardless of the date of the month or the number of products or services being sold in the month itself.

6.5. Every purchase from a consumer, you will be eligible for some discounts, the more purchases bought on the same items via different consumers, the higher percentage discounts will be shared and given to all consumers in an equal discounted percentage.

6.6 Group Buy : Any customer could start any deal by purchasing the product and enjoy an immediate discount percentage as stated in the product / service profile in the platform. Customers will enjoy a greater discount with every purchase by any customer and a maximum discount will be fixed in every product/service profile.

E.g : Consumer A bought one item, he/she will be eligible for 1% of discount. If every item sold  is equivalent to 1% more discount; Consumer B bought the same item, both of A & B will be eligible for 2% each. Consumer C bought the same item, A, B & C will be eligible for 3% each. It will be capped at a maximum discounted rate for every product.

6.7 Bonus : Every product will have a bonus feature. When the group achieves a certain number that is stated in the product or service profile, it will release additional discounts for every consumer. Please take note that bonus features will be reset on the last day of every  month.

6.8 In any purchase via the DGB’s platform, full payment will be required from the consumer. If there is any additional consumer purchasing the same items after consumer A in the same month, consumer A will be reimbursed with credits based on how much discount the group buy achieved. Consumer A could use the reimbursed credits to offset the next purchase in the DGB’s platform.

6.9 Reimbursed credits are not exchangeable, trade or redeem for cash.

6.10 All reimbursed credits will have one (1) year validity from the time it is credited.

6.11 All the prices stated in the platform are inclusive of Government GST.

6.12 Any product sold via DGB’s platform, DGB Partner or Merchant will be responsible to honour the original warranties given to consumer and undertaking e.g. exchangeable within a limited period if product sold was found to have defects or malfunction from DGB Partner or Merchant original sales agreement or company policies if any.

6.13 DGB reserves the right to amend, update or terminate any ongoing promotions, terms and conditions, or features of group buy without prior notice.

7. Limitation of Liability

7.1 This clause prevails over all other clauses and sets forth our entire Liability, and your sole and exclusive remedies, for:

a) the performance, non-performance, purported performance or delay in performance of these Terms & Conditions or a Contract or the Site (or any part of it or them); or

b) otherwise in relation to these Terms & Conditions or the entering into or performance of these Terms & Conditions.

8. Guarantee and complaints management

8.1 We shall perform our obligations under these Terms & Conditions with reasonable care.

8.2 We place great value on customer satisfaction. We will attempt to address your concerns as soon as possible and will contact you on receipt of any relevant enquiry. In guarantee cases, the manufacturer frequently must be involved, and as such it may take longer to resolve such an enquiry or complaint.

8.3 In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and send us copies of the Order or at least the order number via email. If you do not receive a confirmation from us within 5 Business Days, please make further enquiries. In rare cases your emails may be caught up in our spam filters and may not reach us, or the correspondence that we sent to you may otherwise not have reached you.

9. Circumstances beyond our control

9.1 We shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control.

9.2 Either party may terminate a Contract forthwith by written notice to the other in the event that the Event of Force Majeure lasts for a period of three Business Days or more, in which event neither party shall be liable to the other by reason of such termination (other than for the refund of a Product already paid for by you and not delivered).

9.3 If we have contracted to provide identical Products to more than one Customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which contracts we will perform and to what extent.

9.4 We are not liable for any damages arising from the use or inability to use our products and website.

10. Notices

10.1 Any notice under a Contract shall be in writing via email addressed to the relevant party at the email address of the relevant party last known to the other.

10.2 Any notice given by post shall be deemed to have been served three Business Days. Any notice given by email shall be deemed to have been served when the email has been proved to be received by the recipient’s server. In proving such service, it shall be sufficient to prove that the letter or email was properly addressed and, as the case may be, posted as a prepaid or recorded delivery letter or dispatched or a delivery report received.

11. Advertising on the Site

11.1 We shall use our reasonable endeavours to comply with any relevant regulations relating to the Site published by the Advertising Standards Authority.

12. General

12.1 We shall keep a record of your Order and these Terms & Conditions until six years after we have accepted your Order. However, for your reference, we advise you to print and keep a copy of these Terms & Conditions, your Order, the Acknowledgement and the Confirmation of Order.

12.2 No failure or delay by us or you in exercising any right under these Terms & Conditions or a Contract shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms and Conditions or a Contract.

12.3 If any clause here or a Contract was declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms & Conditions or a Contract shall be capable of continuing in effect without the unenforceable term.

12.4 Nothing in here or a Contract shall be deemed to create a partnership, an agency or a relationship of employer and employee between you and us.

12.5 These Terms & Conditions and a Contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Singapore Law. Both parties hereby submit to the non-exclusive jurisdiction of the Courts of Singapore.

13. Amendment to the General Business Terms and Conditions

We reserve the right to amend these Terms & Conditions at any time. All amendments will be posted online. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.

14. Inaccuracy Disclaimer

From time to time, information on the website may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after your order submission).

15. Account Termination

15.1 You may request to close your Account at any time by contacting us at support@dgb.com.sg. Your request may take up to thirty (30) calendar days to process.

15.2 Upon closing your Account, any credit left in your wallet unused will be all void. Credit in wallet is not exchangeable or transferrable.